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1. Notification of Quantity Differences
Any discrepancies in the quantity of received goods must be reported immediately upon receipt.
2. Reporting Damaged Packaging
If the packaging is damaged, a photo must be taken at the time of delivery and a corresponding note must be made on the delivery receipt of the courier service.
If the package is collected from a parcel station, a photo must be taken at the station before opening the package.
Without these documents, we cannot process any claims regarding damage or quantity differences.
3. Quality Issues
Complaints regarding quality issues must be submitted within 24 hours of receiving the goods.
More severe quality defects can be reported within the legal deadlines.
4. Processing of Complaints
The resolution of complaints will be determined individually in direct communication with the customer.
If fraud or misuse of the complaint system is suspected, we reserve the right to reject the claim and take further legal action if necessary.
5. Exclusions from the Right to Complain
Complaints due to minor deviations in color, size, or material (within industry-accepted tolerances) are not grounds for return or refund.
Damage resulting from improper handling or use of the product is not covered under our claims policy.
If the product was damaged after delivery, we do not accept liability.
6. Fraud Prevention Measures
To protect against fraudulent claims, we may require additional proof, such as:
A detailed description of the issue
Additional photos or videos
Return of the item for inspection
By placing an order with us, the customer agrees to these terms and conditions regarding complaints and claims.